Questions Before You Order
Frequently Asked Questions
Find clear answers about choosing a spell, casting degrees, payment, privacy, timing, and what happens after you order.
Still unsure after reading? Contact Lilly privately and tell us what is going on.
Start here
Choosing a Spell
How do I know which spell fits my situation?
Start with what is actually standing in the way. If you want your ex back and there is no confirmed third party involved, Ex Back is usually the clearest fit. If there is a rival, new lover, or outside romantic interference, Break Up and Come Back is often the better choice. If the situation is more serious, more permanent, or you already know this is the person you want long-term, Binding may be the stronger option.
If you are unsure, start with a free consultation and explain the situation.
Do you offer a free consultation?
Yes. If you are unsure which spell fits your situation, or you want direct guidance before ordering, you can start with a free consultation.
What if I am not sure whether this is a fit?
That is exactly what the consultation is for. You do not need to guess blindly. Explain what happened, what outcome you want, and what feels most urgent, and we can point you toward the right path.
Before checkout
Ordering & Payment
What will show up on my credit card statement if I place an order?
Your credit card statement should show UNIVERSALSOL, which is short for our company name, Universal Solutions. All payments are processed safely through PayPal.
You do not need a PayPal account to purchase with your credit or debit card. During checkout, choose the guest checkout option (where it says, "Don't have a PayPal account?") if you prefer not to use a PayPal account.
Private communication
Privacy & Communication
Is communication private?
Yes. We handle communication privately and with discretion. Many people contact us about deeply personal situations, and privacy matters.
Should I tell friends or family about my spell work?
We strongly encourage you to keep your spell work private between you and the spellcasters handling it. Telling friends, relatives, or others can introduce doubt, opinions, repeated questions, or interference, which may upset or interfere with the focus of the work being performed. It is usually best not to tell anyone that you ordered spell work or share the private details surrounding it.
What should I include when I contact you?
Keep it simple. Send what you know, and do not worry if you are missing a few details, but please be accurate with what you do give.
- What happened
- What you want to change
- The outcome you want most
- The spell name or page link, if you already know which spell you are considering
- First names and last names for the people involved, when available
- Dates of birth, when available
- Current cities of residence for the people involved, when available
After ordering
Casting & Timing
When will you start casting after I order?
Lilly processes orders in Eastern Time. As a general rule, if your order is processed before midnight Eastern, we can usually begin the casting that same day or night. Orders processed after midnight may begin the next day.
Private next step
Still Have a Question?
Text or email Lilly privately and explain what is going on. We’ll help you find the closest answer or spell.